PRIVACY POLICY

Last updated: 21/01/2026

1. Introduction

This Privacy Policy explains how Beat My Ticket (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Beat My Ticket provides an administrative support service for UK private parking charge appeals.

2. Information We Collect

We may collect the following personal data when you use our website or submit a case:

  • Name, email address, and phone number
  • Vehicle registration number
  • Parking charge reference numbers
  • Parking operator details
  • Uploaded documents and photographs
  • Payment method details (processed securely by Stripe)

3. How We Use Your Information

We use your information to:

  • Review and prepare parking charge appeals
  • Submit appeals to parking operators or appeals bodies
  • Communicate with you about your case
  • Process payments where applicable
  • Meet legal and regulatory obligations

We do not use your data for unrelated marketing purposes.

4. Payment Information

We do not store or process card details directly.

All payment data is handled securely by Stripe, who acts as an independent data controller. Stripe processes your information in accordance with its own privacy policy and security standards.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Performance of a contract (to provide our appeal service)
  • Your consent (when you submit information)
  • Legitimate interests (operating and improving our service)
  • Legal obligations

6. Data Sharing

We may share your information only where necessary with:

  • Parking operators
  • Independent appeals bodies (e.g. POPLA or IAS)
  • Service providers required to operate our platform (e.g. Stripe, hosting providers)

We never sell or rent your personal data.

7. Data Retention

We retain your data only for as long as necessary to:

  • Provide the appeal service
  • Resolve disputes
  • Meet legal and accounting obligations

Data is then securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Withdraw consent (where applicable)
  • Object to certain processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

Our website uses only essential cookies unless otherwise stated.
You can manage cookies through your browser settings.

10. Security

We use appropriate technical and organisational safeguards to protect your data against unauthorised access, loss, or misuse.

11. Contact

For privacy enquiries, contact:
privacy@beatmyticket.co.uk

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